3rd Level Engineer

Our client, IONOS, is looking for a 3rd Level Engineer to join their team.

About us:

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

Main responsibilities:

• Be an expert in the products supported and have an advanced understanding of the related
  business processes.
• Identify, troubleshoot, analyze and resolve highly complex issues within defined service level
  expectations.
• Identify proactive ways to reduce the number of issues and support cases.
• Monitor all internal processes and identify any potential issues.
• Escalate unresolved problems to development teams.
• Provide highly complex technical support to Customer Care agents.
• Participate in development process to ensure complete understanding of new products or new
  features.
• Effectively analyze applications logs to discover any underlying issues or trends.
• Perform adhoc operations through data fixes.
• Create and maintain automation scripts.
• Act as key contact for internal clients and external partners in support of technical problems.
• Addresses all technical problems to forecast any potential complex issue.
• Create and update support and operation documentation.

We appreciate:

• Strong analytical, investigative and diagnostic skills.
• Extensive knowledge about Domains lifecycle, DNS, and SSL.
• Strong knowledge of Linux operating systems.
• Scripting ability especially using Python.
• Knowledge of MySQL, Postgres and NoSQL DBs.
• Knowledge of containerization technologies (Docker).
• Experience with ElasticSearch and log analysis tools.

What we offer:

• Access to local/international trainings, development and growth opportunities, including access to e-learning platforms, covering both technical and soft skills areas;
• Modern technologies, product responsibility;
• Flexible work schedule;
• Hybrid work option;
• Medical services package from one of two private providers;
• 25 vacation days per year;
• Substitute days off for public holidays that occur on the weekend;
• Meal tickets;
• Internal referral program;
• Employee anniversary program;
• Team events, networking events organized to promote a passionate, creative and diverse culture;
• Summerfest and Winterfest parties;
• Of course, coffee, soft drinks and fresh fruits are on us in the office.

Discover our latest available offers !