Senior Specialist Network DDI – Full-Time – Remote

About the client

Our client, Schaeffler, is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, they offer you many development opportunities.

Your Key Responsibilities

IT Consulting:

• Global capacity forecast including amount of planned / unplanned provisioning and requests;
• Calculate technical requirements for new systems or expansions;
• Consulting of internal customers and solution definition based on product and service portfolio;
• Create and process sizing requests (GTS Procurement) for lifecycles and/or expansions;
• Support Demand Management Process for global services and products;
• Participate in relevant projects regarding services and products.

IT Testing:

• Analyze and test new technologies as input for IT System Architecture.

IT Change Mgmt.:

• Plan and implement firmware updates (create the support matrix, coordinate actions of local administrators, GTS infrastructure teams and vendors);
• Participate in design of global strategies, concepts, processes and service improvements based on operational experiences.

IT Asset & Configuration Mgmt:

• Ensure quality of global asset, configuration and inventory information.

IT Operations:

• Day-by-day operating of IT systems;
• Ensure and continuously improve reliability and availability of IT-Systems for the Schaeffler Group;
• Monitor, analyze and resolve performance issues;
• Install and configure IT systems, software, firmware, etc.;
• Document administrative tasks;
• Reporting of service quality, availability, reliability, compliance and security;
• Health Monitoring of IT Systems to proactively avoid errors;
• Check and ensure compliance of IT systems according to the Schaeffler standards;
• Create reports with MS Reporting Services;
• Reporting of all relevant activities and tasks.

IT Incident & Problem Mgmt:

• Incident and problem handling within the Global Team and the local administrators;
• 2nd & 3rd Level support together with local administrators in case of errors;
• Coordinate troubleshooting processes internally and with vendors (Support Calls and Escalation).

IT User Training:

• Create, update, communicate global service and product documentations.

Your Qualifications

• Education: Fluent English skills (verbal and written), intercultural knowledge, good communication skills verbal and written;
• Experience: Operational administration experience, Project coordination experiences;
• Special skills: Coordination of troubleshooting processes for complex problems in collaboration with different external vendors and internal interfaces, open-minded, targeted, business thinking, customer-focused, team-player;
• Product / Vendor Skills: Deep knowledge of Dell (e.g. Dell PowerEdge) and HP (e.g. HP ProLiant) server components, Red Hat Enterprise Linux, CentOS and Nokia VitalQIP.

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