Wintel Engineer – Full-Time – Bucharest

About the client

The DB In-House Wintel team is responsible for the day to day support and operations of the banks business critical and regulatory important Windows servers and platforms. We are a global team running a ‘follow the sun’ support model, and cover not only the core Windows Operating system, but also key infrastructure support such as Active Directory, VMWare, Citrix and BladeLogic Automation. We work closely with our Engineering colleagues to ensure we maintain a highly stable and resilient environment for our business users.

Key Responsibilities

• Ensure compliance with the standards and security requirements set forth by the Bank and based on the guidelines authorized by the GTO Management team;
• Provide Level 2 and Level 3 quality support via the group hotline and ticketing systems for Wintel and Citrix systems and other core infrastructure components;
• Proactively manage Incident queues and conduct evaluation / triage for all incoming tickets before resolving / closing or re-assigning to the appropriate individual;
• Resolve / close incident tickets by following the Deutsche Bank Knowledge Base (KB) process, link resolution plans to KB articles, and document issue and each step taken in order to resolve;
• Personally contribute to the ongoing development and updates to the KB repository;
• Provide change management coordination by creating, resourcing, securing approvals for, and ensuring timely execution of planned changes, within Deutsche Bank Change Management policy;
• Provide proactive ticketing workflow and queue management in order to identify, flag, and drive positive remediation of workloads not being carried out within documented expectation;
• Maintain timely and quality status updates in all Deutsche Bank workflow systems, per Key Operating Procedures (KOP);
• Deliver workloads according to defined Service Level Agreements (SLA) targets and escalate timely when there is risk of not meeting SLA or an issue increasing in severity;
• Assist vendors with implementation of new servers, including bank-standard build and Quality Assurance (QA) process.

Skills & Qualifications

• Advanced Windows Server Administration knowledge particularly covering Windows Server 2008, 2012, 2016 and 2019;
• Expert knowledge of Citrix XenApp and XenDesktop 7.X infrastructure;
• Strong understanding of the Microsoft patch release process and related deployment technologies;
• Ticket queue management, ensuring SLAs are met for incident resolution, and other work requests;
• Experience with VMWare ESX5.5 – 7.0 and higher;
• Scripting experience in Powershell and PowerCLI;
• Experience in the financial services industry or equivalent large scale, high volume environment;
• A mastery of the English language, with excellent written and verbal skills;
• Knowledge of the Information Technology Infrastructure Library (ITILv3) framework;
• Bachelor Degree from an accredited college or university with a concentration in an IT-related discipline (or equivalent diploma / work experience).

Experience

• Minimum of 7 Years Industrial experience preferably working for a financial institution;
• Builds positive working relationships and works collaboratively with other team members;
• Excellent verbal and written communication skills;
• Experience in a large corporate environment;
• Self-starter and ability to work independently.

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